Refund policy

Last Updated: 24 August 2026

At Beyond Basics, we want you to feel confident when shopping with us. If something isn't right with your order, please contact us and we'll do our best to make the process simple and fair.

This Return & Refund Policy explains when returns, exchanges, replacements, and refunds may be available.

1. Return Eligibility

You may request a return within 7 Days of receiving your order, provided that the product:

  • Is unused and in its original condition
  • Is in its original, undamaged packaging where applicable
  • Includes all original accessories, tags, manuals, or other included items
  • Has not been damaged through misuse, improper handling, or normal wear and tear
  • Is accompanied by your order number or proof of purchase

Certain products may have additional return conditions. Please check the product description before purchasing.

Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within 7 Days of delivery.

To request a return, contact us at:

Email: beyondbasicss15@gmail.com

Please include:

  • Order number
  • Product name
  • Reason for the return
  • Photographs, if relevant

Returns requested after 7 Days may not be accepted unless required by applicable law or agreed to by us.

3. How to Start a Return

Once we receive your return request, we will review it and provide instructions if the return is eligible.

Please do not send products back to us without first contacting us. Unauthorised returns may be delayed or may not be accepted.

Where applicable, we will provide the return address and shipping instructions after approving your request.

4. Return Condition

Returned products should be securely packaged to prevent damage during transit.

We reserve the right to inspect returned products before approving a refund or exchange.

If a product is returned in a condition that does not meet the eligibility requirements, we may contact you to discuss the available options.

5. Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 48 working hours.

Refunds will normally be issued to the original payment method unless otherwise agreed or required by applicable law.

After we initiate the refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

6. Exchanges

Where available, we may offer an exchange for:

  • A different size
  • A different variant
  • The same product
  • Another eligible product

Exchange availability depends on stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

Exchange timeframe: 7 days

Contact beyondbasicss15@gmail.com to request an exchange.

7. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible and preferably within 24 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the product and packaging
  • Any other information reasonably needed to investigate the issue

Depending on the circumstances, we may offer a:

  • Replacement
  • Exchange
  • Refund
  • Repair, where applicable
  • Other appropriate remedy

We will handle defective, damaged, or incorrect-product claims in accordance with applicable law.

8. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at beyondbasicss15@gmail.com within 24 working hours of delivery.

We will investigate the issue and, where appropriate, arrange a replacement, shipment of the missing item, refund, or another suitable resolution.

9. Non-Returnable Items

For hygiene, safety, legal, or other legitimate business reasons, certain products may not be eligible for return.

These may include:

  • BEAUTY PRODUCTS
  • PERSONALISED / CUSTOM-MADE PRODUCTS
  • SEALED PRODUCTS THAT CANNOT BE RETURNED AFTER OPENING
  • OTHER NON-RETURNABLE ITEMS

The applicable return restrictions will be disclosed on the relevant product page where appropriate.

This section does not remove any mandatory consumer rights or remedies that apply under Indian law.

10. Return Shipping Costs

Customer-requested returns

For returns due to a change of mind, incorrect selection, or other customer preference:

Return shipping cost: FREE RETURNS

Damaged, defective, or incorrect products

If we determine that the product was defective, damaged before delivery, or incorrectly supplied by us, we will [COVER THE RETURN SHIPPING COST / PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS], subject to applicable law and our return process.

We will communicate the applicable return-shipping arrangements when your return is approved.

11. Refunds for Shipping Charges

Original shipping charges are

 NON-REFUNDABLE

For defective, damaged, incorrect, or other eligible returns where applicable law requires reimbursement of shipping costs, we will provide the appropriate refund.

12. Sale and Discounted Items

Products purchased during a sale or promotional offer:

ARE ELIGIBLE FOR RETURNS UNDER THE SAME CONDITIONS 

Any special return restrictions will be clearly communicated during the promotion or on the relevant product page.

13. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible at beyondbasicss15@gmail.com.

We will try to accommodate cancellation requests received before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process.

14. Refund Delays

If you have been notified that a refund has been processed but have not received it after 7 Bussiness Days, please:

  1. Check your bank or payment-provider statement.
  2. Contact your payment provider or bank.
  3. Contact us at beyondbasicss15@gmail.com if the refund still cannot be located.

We will provide the available refund or transaction reference information to help investigate the issue.

15. Return Abuse and Fraudulent Claims

We reserve the right to investigate unusual or potentially fraudulent return activity.

Where permitted by law, we may refuse a return request where there is reasonable evidence of fraud, misuse of our return process, or repeated abuse of our policies.

This does not affect legitimate consumer rights or remedies available under applicable law.

16. Contact Us

We're here to help.

For return, exchange, or refund questions, contact:

Beyond Basics
Email: beyondbasicss15@gmail.com
Phone: 6350306147
Address: Mansarovar,Jaipur 302020
Customer Support Hours: 24 Hours

Please include your order number in your message so we can assist you as quickly as possible.

Our Promise

We want every purchase from Beyond Basics to be a positive experience. If something goes wrong, please reach out—we'll review the situation fairly and work with you toward an appropriate solution.