Shipping policy

Last Updated: 24 August 2026

At Beyond Basics, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through [WEBSITE URL].

1. Where We Ship

We currently ship orders to:

INDIA

If you are unsure whether we deliver to your location, please contact us at beyondbasicss15@gmail.combefore placing your order.

2. Order Processing Time

Orders are typically processed within 1-2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high demand, sales, product launches, or holidays, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.

Order processing time: 1-2 business days

Please note that processing time is separate from the delivery time.

3. Shipping Methods & Delivery Times

We currently offer the following shipping options:

Shipping Method Estimated Delivery Cost
Standard Shipping 6-7 BUSINESS DAYS 49rs
Express Shipping 3 BUSINESS DAYS 99rs


Delivery estimates begin after your order has been processed and handed over to the shipping carrier.

Estimated delivery times are not guaranteed and may vary depending on your location and circumstances outside our control.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Our current shipping rates are:

  • Standard Shipping: 49 INR
  • Express Shipping: 99 INR
  • Free Shipping: Orders above 499rs

Additional shipping charges may apply to remote or difficult-to-service locations where applicable. Any applicable charges will be communicated to you before your order is processed.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation containing your tracking information, where tracking is available.

You can use the tracking number to follow your order through the shipping carrier's website.

Tracking updates may take 1-2 HOURS to appear after your order has been dispatched.

If you have received a shipping confirmation but your tracking information has not updated after 24 hours , please contact us at beyondbasicss15@gmail.com

6. Delivery Address

Please make sure your shipping address, phone number, and other delivery details are correct before completing your order.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Incorrect phone numbers
  • Missing apartment, house, or landmark information
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to respond to the courier
  • Incorrect PIN/postal code

If you notice an error in your shipping address, contact us as soon as possible at beyondbasicss15@gmail.com.

We will try to update the address if the order has not yet been processed or shipped, but we cannot guarantee that changes will be possible.

7. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier delays
  • Transportation disruptions
  • Incorrect address information
  • Remote delivery locations
  • Natural disasters
  • Government restrictions
  • Other circumstances outside our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact us at beyondbasicss15@gmail.com with your order number.

We will work with the shipping carrier to investigate the delay and provide you with an update.

8. Lost or Missing Orders

If your tracking information shows that your order has been delivered but you have not received it, please:

  1. Check with family members, neighbours, building reception, or security.
  2. Check whether the courier left the package in a safe location.
  3. Contact us at beyondbasicss15@gmail.com within 24 hours of the delivery notification.

We may contact the shipping carrier to investigate the delivery.

Depending on the circumstances, we may request additional information before determining the appropriate resolution.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us at beyondbasicss15@gmail.com within 24 hours of delivery and include:

  • Your order number
  • Photographs of the packaging
  • Photographs of the damaged product
  • A brief description of the issue

We will review the situation and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. International Shipping

At this time, Beyond Basics ships only within India.

We currently do not offer international shipping. We may expand our delivery locations in the future and will update this policy accordingly.

11. Cash on Delivery

[IF APPLICABLE]

Cash on Delivery (COD) is available for eligible orders and locations.

COD availability may depend on:

  • Delivery location
  • Order value
  • Product category
  • Courier availability
  • Previous order history

Any applicable COD fee will be displayed at checkout.

If COD is unavailable for your location, you will be shown the available payment options during checkout.

12. Shipping Restrictions

Some products may have shipping restrictions due to their size, nature, legal requirements, or carrier restrictions.

If we are unable to ship an ordered product to your location, we will contact you and provide an appropriate solution, which may include cancellation and refund where applicable.

13. Changes to Orders

If you need to change or cancel your order, please contact us as soon as possible:

Email: beyondbasicss15@gmail.com

We can only make changes or cancellations if the order has not already been processed or shipped.

Once an order has been dispatched, it may no longer be possible to change the delivery address or cancel the shipment.

14. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Beyond Basics
Email: beyondbasicss15@gmail.com
Phone: 6350306147
Address: Mansarovar,Jaipur 302020
Customer Support Hours: 24 Hours

Please include your order number whenever contacting us about an existing order so we can assist you more quickly.